Listen-Up.Com Case-Operations Management - 1865 Words

Operations Management Listen-Up.com Case introduction Mai Chen, fresh from business school, has been hired by Listen-Up.com, a small, start-up manufacturer of hearing aids, to resolve the difficulties within its customer service group. The company’s products are sold over the Internet or phoned in using the company’s toll-free telephone lines, but telephone orders is the main and growing sales channel. During its three years of existence the company has experienced rapid growth with the number of units produced more than doubling each year, but now faces a problem, scheduling its customer service staff and to optimize its toll free line capacity, in order to satisfy customers. The issue is that during the peak period of 7:30 am†¦show more content†¦* FCFS If no CSR is available, the caller waits as the call is placed in a queue for the next available CSR on a â€Å"first-come, first-serve basis. * Single Phase Although 6 call types are mentioned in the case, there is no specific sequence for answering those questions and customers may ask only one type of question. Therefore it is single service. Formula: 5. What is the expected number of people waiting in the queue? The expected number of people waiting in the queue is Lq = 0.0677 * * Look up the table and find the result is about 0.059 However, we don’t think it is accurate. * We stimulate these calculations of the Queuing Models on excel, which is called Q.xls. Finally, we get a more accurate Lq. 6. What is the average number of callers in the system? The average callers in the system not only contain the customers who are on the call, but also include those customers who are waiting in the queue. So the average number of callers can be calculated by adding the expected number of people waiting in the queue and the average utilization of the employee. * = 0.0677 + 112.39 / 27.55 = 4.1472 7. What is the average total time in the system? The average total time in the system can be divided into two aspects, the waiting time and the serving time. For the average waiting time, we should use the expected number of people waiting in the queue to be divided by the arrival rate.Show MoreRelatedInstructor Manual37126 Words   |  149 PagesINSTRUCTOR’S RESOURCE MANUAL to accompany Operations and Supply Management – The Core Second Edition Prepared by F. Robert Jacobs ACKNOWLEDGEMENTS I am indebted to all of my colleagues who have contributed to this manual. Very few of the ideas contained in here are totally original. Thanks much to all of you for spending so much time discussing how you do things in class and allowing me to share your ideas in this manual. F. Robert Jacobs i TABLE OF CONTENTS Introduction Videos

New Jim Crow Who Shined A Light On Mass Incarceration

Michelle Alexander is a civil rights litigator and legal scholar whose 2010 book New Jim Crow who shined a light on mass incarceration. Alexander s New Jim Crow is a very informative book on what Alexander s calls America’s latest racial system. The newest racial system to Alexander is mass incarceration. I do not believe there is a New Jim Crow system operating in the U.S. The reason I feel this way is because of majority of the people who are in jail are not African American, they are white. In America there is no system set in place to deliberately disfranchise only African Americans, like Jim Crow did. I believe it is an inequality problem which makes it seem as if African Americas are being purposely discriminated against. Alexander argument is the War on Drugs was purposely started to mass incarcerate African Americans. With the new Drug War, the Anti-Drug Abuse Act of 1986 was passed. The Anti-Drug Abuse Act punished crack cocaine a hundred times harder than powder cocaine. Crack and powder cocaine are the same drug, however different effects on the human body. According to the US Department of Justice, crake cocaine has a more psychological effect than powder, which leads to more people becoming addicted to the drug and heavier usage of the drug. Crack cocaine caused a great deal of violence, family deterioration, abuse, and neglect. Powder cocaine did cause abuse and violence, however powder cocaine make people want to go to the club, dance, drink, and have

The Proclamation For Equal Authority - 977 Words

RHETORICAL ESSAY The Proclamation for Equal Authority It has now come a time that the quandary of authority or political power is unrightfully justifiable in the thick of selfdom, as opposed to equality. Its domination by whom sworn duties of moral respect are inalienable for human rights. Public figures have proven to take advantage from the privileges of their titles in the form of vanity, towards the outnumbered citizens of our city, state and government It is evitable that we are all created equally by earthly signs of justifiable evidence, with permissible authorship directly from the source of our creator, and it is also written by the standing Forefathers of this country with respect and truth. Yet, the outcome has destined to a reactant solution of leaded disgorgement that protects and serve its citizens well, thus a community that acquiesce such actions. When any authority unjustly stands in their proposition, â€Å"We the people†, have the right to amend such authority to reform his or her title of position, for a new and profound antipodal. Eccentric sonderling, bribery and tyranny of the supposed individuals, we must form a defense for a call of action to be set in place for restoration. Therefore, to all righteous equal men and women, we call upon an immediate call of action for equal authority. We deem to render a cause opposed to political power along with unethical or authorized biases of social injustice currently taking place in America, today. -TheyShow MoreRelatedLincoln s Emancipation Proclamation : The End Of Slavery935 Words   |  4 PagesFrom Guezlo’s introduction of â€Å"Lincoln’s Emancipation Proclamation: The end of Slavery in America†, he acknowledged that this is one of the representative of President Lincoln’s writings in the history demonstrating his dedication to free â€Å"four million black slaves†. 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Challenges Of Accounting In Organizations â€Myassignmenthelp.Com

Question: Discuss About The Challenges Of Accounting In Organizations? Answer: Introduction The accounting standards are based on handling the functions which has a major impact on the financial crisis. This also includes the proposal which relates to the different concepts and how the finances are set with the recapitalisation of the different institutions which are associated. Hence, for this, it is also important to restore the stabilisation process and work on the different systems of the international finance. The work is based on the financial outlets with the theoretical and the practical aspects. (Lindholm et al., 2017). The accounting standards and the research helps in properly explaining the complete failure of the system and work on the different crisis which are set under a particular limit of time. The ability to analyse and work on the different standards are based on how the challenges are identified and worked upon with a proper control and the planning. The different perspectives that have been used in this includes the overcoming of the centrifugal tenden cy with the focus on the strategic intentions where the managers are working over biding the global front. With this, there are basis of the rewarding attitude in a particular culture of business. This is found to be completely opposite to the local based interests of the people (Beaverstock, 2017). Literature Review The understanding is based on the governance standards with the focus on supporting the finances which includes the finance based reporting system. This works on the high-quality forms with the framework that includes the economic development. It has been no doubt that the standards work on the high quality with the basis on the financial reporting along with working on the ethical and auditing development through some trust. It includes the inventory place at a particular information for the financial and the non-financial places. This has been found to be completely critical with controlling the roles that are for the economic growth along with the standards with the financial positions. The overall forces are set to support and work on the open doors with globalised investors (Adams et al., 2016). The organisation works on the expansion across different borders where the major impact is for the public and private sector. This includes the identification of the advantages with the standards set for the financial reporting. It includes the support with the strong acceptance with major advantage on the international financial reporting frameworks. This includes the fact where there are investors who work on the willingness to invest all across the borders. It includes the different levels of the cost which are related to the standards and the effective allocation of the resources. The higher development of the economy is based on handling the different advantages with the realisation of high convergence methods to work over the quality standards that are possible to accept internationally. The globalised convergence is set with the objective that includes the embracing of the mission along with the different forms of the differentiated members who work on the setters or the globalised level (Briggs et al., 2016). The standards are set to achieve the global level of convergence where there is a requirement of the convergence and handling the basic theory practic es which will lead to a particular result with the globalised standards. The finances and the reports are related to the auditing and the international level control that covers the decisions based on the methods to facilitate and work on the different patterns of the improvement with the corrective measurements. They are also for the motivation of the different executive level processes. The standards are set with the different additional issues of challenges with the focus on working with additional issues related to the needs of the handoffs (Raviglione et al., 2016). Comparative Analysis This includes the aim where there are different transaction based functions mainly to evaluate the payable amounts and the receivables which are set with the payroll functioning. The standards of the accounting are also for the general ledger where the processes are based on a particular routine and adapting to the different rules that does not need any of the in-depth knowledge of the business. For this, it is important to work on the external provider framework, where there are standards set to track the records with the passing of different services to particular customers (Cibulskis et al., 2016). With this, there is also a major need to work on the transactional standards with the internal sources that work on the internal resources with devoting the time and other attention for the different areas. The transactions are based on processing the organisation flow with the outsourcing methods which are set to handle the leverages in expertise with the simplified processes, manageme nt and the standardisation processes. The functions include the focus on the accounting standards with the overall cost based patterns which are related to the accuracy and the measurement of the financial information for a better and concrete decision. The outsourcing standards help in saving the time and money which works on creating the capacity with the internal based managers to meet the different deadlines of the business. There are different standards and the business which includes how the non-routine based accounting and the financial matters need to be evaluated which are based on the different pieces of information. It includes the challenges which relate to the globalised business pattern where there are issues related to the critical advantages. They are related to the initiatives that have been set by the companies along with outsourcing which is based on the contract primarily. With the defined patterns, it includes the proper explanation of how the contract based neg otiation could be handled (Krausmann et al., 2017). The further requirement is to focus on the outsourcing facilities with the discussion about th accounting challenges that need to be improved. The initiatives are related to work with the additional issues or the challenges to understand the proper impact of the financial processes with the complex natures for the business. The functions are also set to focus on the decentralised part with the units that include the different mixed operations and the functions related to the business based analysis. Through this, the basic level of the interest is set when there are different levels of the corporate sponsors who work on the outsourcing along with reducing the involvement of the external personnel with easy assessment of the outsourcing as well (Taylor et al., 2017). The challenges are related measure the differences and the counterproductive response. Some of the challenges that could be analysed show that there is a major lack in the options which include the detailed diligence of the business units. Along with this, there is a contracting setup with handling the corporate offices as well. Identified Gaps The gaps include the challenges and how the different number of the international organisations work on the development with the easy standards of the new business. Here, the researchers also need to work on getting attention along with growing the different needs of business. The alignment is based on the different trends and how it is possible to manage the differences mainly in between the professional and the different services based industries (Kornberger et al., 2017). This includes the industrial development with the change in the marketing segments which include the competition that is tough and fierce. The accounting standards are also related to focus on the pressure from the different competitive forces and the organic based development. This is considered to be the major objective of the company. The recruitments and the retaining of the good people where the race for the talent will be forcing every day. Here, there is also some acquisition of talent which is considered to be important for the different companies (Giles et al., 2016). The challenge is mainly focusing on the generation of the labour shortage and how one is able to work over the baby boomer retirement. There are forms where the company need to focus on the security standards and work on the talents which are based on planning for the next wave functions. There are brand values which have a major impact on the entire process. The focus is also on how the next wave of the leaders is able to work on generation and the cyclical forms of the shortage of labour. The major focus is on the brand values where the entire process is based on the process of the company brands and the reputation which is set to handle the company brands. Here, anyone can easily work on the different kinds of the standards with the importan t reputational challenges (Cibulskis et al., 2016). The changes are mainly in the internal standards with the easy management and the leadership functions. It includes the companies and how they are working on the different deal of the energy resources. The focus is also on the different questions which are possible to be asked when there is a possibility to handle the high visibility experts. The probability of the different kinds of the experts in the company is based on the industrial development with the talent forms. The well-known experts include the boosting with the perception related to the clients. The research is also about the growth with the different number of the programs that is found to be consistent depending upon the external source format with the growth of the next generation leaders (Krausmann et al., 2017). The act is about the potential workers who work on building and improving the reputation of the company. The issues are related to the technology with the 30% of the work that is considered to be the primary challenge. The understanding is based on the issues related to the current evolvement of the technology and the other associated expectations (Ginsburg et al., 2017). The challenges are related to the opportunity with the focus on the simple case patterns with the evolvement of the different services which are found to be distinctive, depending upon the leveraging effects with overall power standards set to differentiate from the situations. The client demands and the expectations are based on dealing with the client needs and working on the expectations of the company. The 29% works on the respondents with the different number of clients who work on the best services. The problems are related to the directions which needs to be addressed with the issues related to the different kinds of customer (Krausmann et al., 2017). The importance is based on the development of the programs and aiming for a secured customer of a particular kind. Conclusion The processes are for the market place which includes the different transformations that are for the impacts and the issues related to the manufacturing processes. The entire business focus on the issues where the companies work on the world struggling to survive with the baby boomers. The consolidation is based on the marketplace with the huge battle standards mainly for acquiring the top talent. The present demand time is based on the high competitive structure with anticipating the changes and challenges related to the setup and handling the differences based on the existence between the work leaders. The understanding is based on the competitive environment with predicting the emerging values with the highlights about the different mainly in between the marketing leaders. (Geppert et al., 2016) It is important to handle the standards with proper understanding of the business and how to work on defining the requirements of the future business accounting needs. It also includes how to provide a better edge in competition where the research is about the different things and the business challenges that are faced by the other professional companies (Gereffi Fernandez, 2016). With this, there are other standards which includes how the initiatives need to be set with the forms of how the companies are able to handle the issues with the other accounting measures. References Adams, C.A., Potter, B., Singh, P.J. and York, J., 2016. Exploring the implications of integrated reporting for social investment (disclosures).The British Accounting Review,48(3), pp.283-296. Beaverstock, J.V., 2017. The Spatial Mobility of Corporate Knowledge: Expatriation, Global Talent, and the World City. InMobilities of Knowledge(pp. 227-246). Springer International Publishing. Briggs, A.M., Cross, M.J., Hoy, D.G., Snchez-Riera, L., Blyth, F.M., Woolf, A.D. and March, L., 2016. Musculoskeletal health conditions represent a global threat to healthy aging: a report for the 2015 World Health Organization World Report on Ageing and Health.The Gerontologist,56(Suppl_2), pp.S243-S255. Cibulskis, R.E., Alonso, P., Aponte, J., Aregawi, M., Barrette, A., Bergeron, L., Fergus, C.A., Knox, T., Lynch, M., Patouillard, E. and Schwarte, S., 2016. Malaria: global progress 20002015 and future challenges.Infectious diseases of poverty,5(1), p.61. Geppert, M., Matten, D. and Williams, K. eds., 2016.Challenges for European management in a global context: Experiences from Britain and Germany. Springer. Gereffi, G. and Fernandez-Stark, K., 2016. Global value chain analysis: a primer. Giles-Corti, B., Vernez-Moudon, A., Reis, R., Turrell, G., Dannenberg, A.L., Badland, H., Foster, S., Lowe, M., Sallis, J.F., Stevenson, M. and Owen, N., 2016. City planning and population health: a global challenge.The lancet,388(10062), pp.2912-2924. Ginsburg, O., Bray, F., Coleman, M.P., Vanderpuye, V., Eniu, A., Kotha, S.R., Sarker, M., Huong, T.T., Allemani, C., Dvaladze, A. and Gralow, J., 2017. The global burden of womens cancers: a grand challenge in global health.The Lancet,389(10071), pp.847-860. Kamla, R. and Haque, F., 2017. Islamic accounting, neo-imperialism and identity staging: The Accounting and Auditing Organization for Islamic Financial Institutions.Critical Perspectives on Accounting. Kornberger, M., Pflueger, D. and Mouritsen, J., 2017. Evaluative infrastructures: Accounting for platform organization.Accounting, Organizations and Society,60, pp.79-95. Krausmann, F., Schandl, H., Eisenmenger, N., Giljum, S. and Jackson, T., 2017. Material Flow Accounting: Measuring Global Material Use for Sustainable Development.Annual Review of Environment and Resources, (0). Lindholm, A., Lindholm, A., Laine, T.J., Laine, T.J., Suomala, P. and Suomala, P., 2017. The potential of management accounting and control in global operations: Profitability-driven service business development.Journal of Service Theory and Practice,27(2), pp.496-514. zbilgin, M., Tatli, A., Ipek, G. and Sameer, M., 2016. Four approaches to accounting for diversity in global organisations.Critical Perspectives on Accounting,35, pp.88-99. Raviglione, M. and Sulis, G., 2016. Tuberculosis 2015: burden, challenges and strategy for control and elimination.Infectious disease reports,8(2). Taylor, S., Ryan, M., Pearce, J. and Elphinstone, L., 2017. Enhancing integration within Australias globally engaged university sector: Bridging cultures and transforming student learning and assessment in accounting